FAQ

Shipping & Orders

Yes! We provide global shipping services. No matter where you are located, place an order on our website, and we'll ensure it reaches your doorstep!

Here are our shipping rates. For additional details, please refer to our Shipping Policy.

A flat rate fee of £4.99 is charged at checkout for orders below £50.

Orders of £50 or over receive Free Worldwide Shipping.

Processing Times:

Fine Art prints: 1 to 5 business days
Originals: Originals: 1 to 3 business days

Transit Times:

UK: 1 to 3 business days
EU: 3 to 5 business days
International: 5 to 7 working days

For Print Orders we provide fully tracked delivery.

For Original Paintings and Commissions we provide tracked and signed delivery.

If you are using our standard shipping services, please visit the Royal Mail tracking page with the tracking number sent to you via email once your order has been dispatched.

Your order confirmation and invoice are automatically sent to your email after purchase. If you don't see it in your primary inbox, please check your spam or junk folder.

We offer handwritten notes on a postcard as an add-on to our original paintings.

Unfortunately, we don`t offer the same services with our prints, as our team and production partners take care of our fine art prints, so I can focus on creating original paintings and entertaining content for you.

Please inform us of any address changes within 24 hours of placing your order and we will change your delivery address, regardless if you order original painting, art print or commission.

However, due to the process of how our team independently handles and packages prints, we cannot guarantee that address changes will be accommodated.

It’s usually best to cancel the original order and place a new one before it is dispatched from our studio.

Once the order is passed to our couriers and marked as fullfiled/sent/dispatched we cannot make any changes.

Please inform us of any address changes within 24 hours of placing your order and we will change your delivery address, regardless if you order original painting, art print or commission.

However, due to the process of how our team independently handles and packages prints, we cannot guarantee that address changes will be accommodated.

It’s usually best to cancel the original order and place a new one before it is dispatched from our studio.

Once the order is passed to our couriers and marked as fullfiled/sent/dispatched we cannot make any changes.

Returns

Original painting and art prints can be returned or exchanged within 14 days insured, providing it is undamaged and in all of it's original packaging.

In case of returns, the customer covers the price of the shipping to our studio.

Commissions are made to order in your chosen size, therefore not returnable, as they belong to the custom-made or personalized order category. In the unlikely event your painting arrives damaged, please take a photo of the damage including the packaging and we will arrange a replacement for you.

Once the first payment have been made my work begin. For that reason no refunds are to be made if you change your mind.

No returns on items discounted as “seconds” and gift cards. Read more in our Refund policy.

In the unfortunate event that your item arrives damaged, please reach out to us immediately, so we can evaluate the issue and make it right.

. We will guide you through the process of returning or exchanging the damaged item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@raliceart.com.

If your return is accepted, we’ll send you instructions on how and where to return your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@raliceart.com.

Payments

We accept Visa, Mastercard, AMEX, Discover, Apple Pay, Afterpay/Clearpay, Klarna and all Stripe-accepted payments.

We are not accountable for any import duties, taxes, customs fees, brokerage fees, or other charges imposed by your local government. These expenses are the recipient's responsibility and are collected directly by your local authorities.

Originals & Prints

I don`t have a public space for you to see my work in person, but I am building relationships with retail shops so you can find my prints worldwide!

For current exhibitions, markets and more, check my blog. I update the information there regularly, so you can have more options to see my artworks in person.

No, we only offer physical prints.

Our prints are crafted on sustainably sourced premium fine art paper using high-resolution scanning and carefully edited for optimal quality.

We utilize Fine Art print technology, known for exceptional quality and longevity. For our printing process we use a mixture of dye-based inks and pigment-based ink. They does not consist of plastic, eliminating the need for petroleum or fossil fuels during its production.

Each print ensures archival standards with a 50+ year colour lightfast guarantee.

Materials - Fine art paper

Age restriction - This product is made for adults

Safety attestation - May 2023

EU warranty - 2-year warranty in EEA and UK, established by Directive 1999/44/EC.

Eco properties - A mixture of dye-based inks and pigment-based ink. Sustainably sourced paper or wood. Local fulfilment. Plastic-free.

Yes! Contact me here and let me know what size you are looking for! Pricing will vary for custom sizes.

Original paintings and prints sized 200mm or smaller will come in an envelope. Larger sizes will come in a rigid cardboard tube with recycled plastic ends for originals and plastic free eco caps for prints. We ensure robust packaging to guarantee a safe and secure delivery.

*All original paintings are covered with acid free paper to ensure a resistant film between the painting and the tube. This is protecting it from yellowing and deterioration over time.

All of our products come without a frame.

However, for added protection and aesthetic appeal, you can consider framing your print behind glass. We currently don't offer pre-framed options.

To frame your prints without damaging them, handle them with clean, dry hands. Avoid direct sunlight, high humidity, and extreme temperatures. Consider framing behind glass for added protection.

Yes, I do offer gift cards and no, they do not expire.

I retain all rights to all artwork I create. This includes the rights to the image of sold & commissioned original paintings. I retain the right to make reproductions of any and all artwork I create unless the collector has also purchased the full or partial rights to the artwork.

To discuss purchasing the rights, contact me. The collector or buyer may not reproduce the artwork in any way without written permission.

If the artwork ends up being reproduced in a magazine or other media I only ask for credit. When you purchase an original painting you, the collector, have the right to display the artwork in your home or business but the artwork may not be reproduced without my written permission.

Commissions

Yes, we welcome custom commission requests to bring your unique vision to life. Commissions, being made-to-order and discussed separately. They are excluded from general return and exchange policies. Read more about them here.

You can find all pricing details on the Commissions page. Please note that due to the personalized nature of commissioned artworks, their prices are generally higher than those of original paintings.

Unfortunately, I don`t do human or standard pet portraits - like domestic cats and dogs.

Please contact me only if you are interested in a commission inspired by nature, a travel memory, or a wildlife animal or bird that you would like to perpetuate with a bespoke painting created in my style.

Art Classes and Workshops

Yes, I offer online lessons on demand. You can check all of my available online art classes with lifetime access here.

I am also host live online group workshops, where you can all paint together with me and other participants, ask your questions during the live and share our results after that. They all come with a lifetime access to the recording.

Currently I don`t offer local workshops. If you are interested in working with me on that matter, please contact me here.

Yes. You can watch a lot of my classes on Skillshare. If you use my link, you will also receive 30 days of Premium Skillshare. Here is the link to my classes: Tap Here to watch my classes.